Refund policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and returned with its original packaging. You will also need to provide your order number or other proof of purchase.

To request a return, contact us at hello@lifesolve.store before sending the item back.

If your return is accepted, we will provide return instructions and the approved return address by email. Please do not send the item back to the address shown on the original shipping package, as this might not be the correct return location.

Items returned without prior authorization may not be accepted or refunded.

You can contact us with any return-related questions at hello@lifesolve.store.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.

If we provide a prepaid return shipping label for a change-of-mind return, the cost of the label may be deducted from the refund amount. Any deduction will be disclosed before the return is approved.

If the product is damaged, defective, or incorrect due to an error on our part, we will cover the reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are non-refundable for change-of-mind returns. There are no restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if the item is damaged, defective, or different from what you ordered.

To help us evaluate the issue, we may ask you to provide photographs or a short video showing:

• The product and the affected area

• The shipping package

• The shipping label

After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution. In some cases, we may not require the item to be returned.

Non-Returnable Items

Gift cards and items specifically marked “Final Sale” on the product page are not eligible for change-of-mind returns.

The Final Sale exclusion does not apply when an item arrives damaged, defective, or incorrect.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the original item in accordance with this policy and place a new order after the return has been accepted.

Order Cancellations and Changes

You may request an order cancellation or address change by contacting us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or canceled once it has been processed or submitted for fulfillment. If the order has already been shipped, it must be handled through the normal return process after delivery.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, we will issue the refund to your original payment method within 5 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

Refunds can only be issued to the original payment method used for the purchase.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at hello@lifesolve.store.